This article is not about the pandemic, it is about what happens next. Whilst the healthcare systems are buckling, another crisis is building, waiting for the pandemic to subside - the non-urgent backlog. This article looks passed the emergencies of today, and gives a glimpse of how healthcare organisations and technology companies could take simple steps to prepare for the deluge of non-urgent cases, introducing the concept of the Outpatient Concierge.

Employee engagement has always been a hot topic, and something organisations strive to understand and improve. This is simply evidenced by the plethora of tips, tricks and articles offering advice you can find with a simple google search for “how to engage employees”. My search results in 440 million Google results. 

If you’ve ever googled what digital transformation is, then you might well feel intimidated or overwhelmed. A lot of the time, people will tell you that digital transformation means reinventing your whole business, others will tell you to innovate or become extinct, and of course, there’s the relentless focus on new, new, new!